By outsourcing BPO services to a reliable outsourcing company, businesses can proficiently perform, manage, and monitor all the mission-critical functions in cost-efficient manner, which ensures consistent organizational growth and development. Zenith Overseas Solutions is one amongst leading BPO outsourcing companies that focuses on improving the efficiency of business functions. We help businesses in identifying, analyzing, and quantifying all the key indicators that can ensure organizational flexibility as well as entrepreneurial speed and agility. Zenith Overseas Solutions BPO services can help you gain operational excellence, while enabling you to put a tab on your operational, infrastructural, and capital expenditures.
We offer following BPO Services
Call center solutions | Data verification services | Market research services | Marketing services | Customer surveys | Lead generation services | Web-enabled services
Zenith Overseas Solutions serves the Technology, Retail, Banking & Finance, Mortgage, Government, Insurance, Travel, Transportation & Logistics, Educational Institution, and Healthcare industries.
Advantages of hiring our Call Centre Services
Partnering us helps clients to focus on their core business functions and profitability, while we effectively manage their call centre, customer relationship, market research and several other business management functions. Hiring us as your preferred outsourced call centre partner offers multiple benefits.
- Trained Call Center workforce: We provide our client’s access to a tribe of young, energetic, and trained call center executives who are qualified to deliver all kinds of outsourced call center and knowledge based outsourcing services to clients across various business verticals
- Round-the-Clock Service: As a leading call center outsourcing company, with clients in several countries we function 24 x 7, 365 days a year. By availing our call center services, you can be assured of continuous support from our talented team round-the-clock, throughout the year.
- Reduced Costs: Outsourcing call center requirements to a specialized service provider can help you save significantly on your manpower costs. Hiring resources in-house and then training them on call center processes involves significant costs. Attrition is another major issue that the industry grapples with. By outsourcing your call center process to us, you can be assured of quality manpower at reduced costs and is free from all such issues.
- Advanced Technology: We invest significantly in latest tools and technologies to provide our clients access to the most advanced call center technologies. Our advanced IVR technologies and internet led telephony ensure optimal utilization of resources which translates into lesser costs and more profitability for your outsourced call center function
- Industry Best Practices: We follow the best industry practices on process monitoring, client reporting, feedback mechanism, and escalation matrix amongst others in the industry. Our process mechanisms have been designed in-line with leading process management principles and deliver high levels of efficiency for our client’s processes
- Domain Knowledge: With an experience of more than 4 years, working with several clients across multiple industries, we have gained immense experience across different industry verticals. We use this knowledge to improve the process efficacy of our clients and partner in the growth of their business.